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API Reference
Terms of Use

Issues / Create

post
https://{tenantUrl}/public-api/resources/issues/v1.0

Create a new issue. Note - the system-controlled status auto_recovery_in_progress cannot be set via API.

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Body Params

Payload for creating a new issue

integer | null

The operator ID for this issue.
Optional for global admin tokens (defaults to creating a global issue if not provided).
Ignored for operator-scoped tokens (uses the token's operator).

integer | null

The partner the issue is attributed to. It cannot be changed after creation: an update request containing partnerId is rejected with 422.
Required for sub-operator tokens: must be one of the sub-operator's partners with access to issues; the issue is attributed to that partner. A request without partnerId, or with another partner, is rejected with 422.
Ignored for partner tokens (the issue is attributed to the token's partner).
Optional for operator and global tokens: must be a partner of the issue's operator, so a global token must also send that operator's operatorId. When omitted or null, the issue is created at operator level.

string
required
length ≤ 255

Issue title

string | null
required

Detailed issue description (HTML content)

string
enum
required

Issue category:

  • network: Network connectivity or communication issues
  • payments_billing: Payment processing or billing-related issues
  • product_offerings: Issues with product features or tariff offerings
  • ev_driver_ux: EV driver user experience issues
  • security: Security-related concerns or incidents
  • reporting: Reporting or analytics issues
  • roaming: Roaming-related issues
  • external_services: Failures of external services that the platform exchanges data with
  • other: Issues not covered by other categories
string
enum
required

Issue severity level:

  • severe: Critical impact requiring immediate attention
  • significant: Major impact affecting important functionality
  • moderate: Moderate impact with workaround available
  • low: Minor impact with minimal effect on operations
Allowed:
string
enum
required

Issue priority level:

  • highest: Must be addressed immediately
  • high: Should be addressed as soon as possible
  • medium: Should be addressed in normal workflow
  • low: Can be addressed when convenient
Allowed:
string
enum
Defaults to new

Issue status. Defaults to 'new' if not provided.
Note: The system-controlled status auto_recovery_in_progress cannot be set via API and will be rejected with a validation error.

string | null

External system identifier (UUID format recommended)

integer | null

ID of the admin user to assign this issue to

keyResource
object | null

Primary resource this issue is related to (e.g., charge point, location, or EVSE).
Once set, this cannot be changed via update operations.

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Updated 5 months ago

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Updated 5 months ago

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