Issues / Create

post

https://{tenantUrl}/public-api/resources/issues/v1.0

Create a new issue. Note - auto-resolution statuses (autoRecoveryInProgress, informationCollectionInProgress) cannot be set via API.

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Body Params

Payload for creating a new issue

operatorId

integer | null

The operator ID for this issue.
Optional for global admin tokens (defaults to creating a global issue if not provided).
Ignored for operator-scoped tokens (uses the token's operator).

title

string

required

length ≤ 255

Issue title

description

string | null

required

Detailed issue description (HTML content)

category

string

enum

required

Issue category:

network: Network connectivity or communication issues
payments_billing: Payment processing or billing-related issues
product_offerings: Issues with product features or tariff offerings
ev_driver_ux: EV driver user experience issues
security: Security-related concerns or incidents
roaming: Roaming-related issues
other: Issues not covered by other categories

Allowed:

severity

string

enum

required

Issue severity level:

severe: Critical impact requiring immediate attention
significant: Major impact affecting important functionality
moderate: Moderate impact with workaround available
low: Minor impact with minimal effect on operations

Allowed:

priority

string

enum

required

Issue priority level:

highest: Must be addressed immediately
high: Should be addressed as soon as possible
medium: Should be addressed in normal workflow
low: Can be addressed when convenient

Allowed:

status

string

enum

Defaults to new

Issue status:

auto_recovery_in_progress: Issue is in automatic recovery process (preparation state)
information_collection_in_progress: System is collecting diagnostic information (preparation state)
new: Issue has been reported and not yet investigated (open state)
investigating: Issue is currently being investigated (open state)
resolution_in_progress: Resolution actions are being applied (open state)
resolved: Issue has been resolved successfully (closed state)
wont_fix: Issue will not be fixed (closed state)
non_issue: Reported issue determined to not be an actual issue (closed state)

externalId

string | null

External system identifier (UUID format recommended)

assigneeAdminId

integer | null

ID of the admin user to assign this issue to

keyResource

object | null

Primary resource this issue is related to (e.g., charge point, location, or EVSE).
Once set, this cannot be changed via update operations.

Responses

201Issue created successfully

400Bad Request

401Access token is missing or invalid

403You do not have permission to perform the action

422The payload you provided is invalid

429Too many requests. Please try again later. For more information, please check the rate limit headers X-RateLimit-*