HomeGuidesAPI ReferenceChangelog
Terms of Use
API Reference
Terms of Use

Issue / Update

patch
https://{tenantUrl}/public-api/resources/issues/v1.0/

Update an existing issue. Supports partial updates (PATCH semantics).
Notes:

  • keyResource cannot be updated after creation
  • Cannot set auto-resolution statuses (autoRecoveryInProgress, informationCollectionInProgress)
  • When setting status to resolved, wontFix, or nonIssue, resolutionDetails is required
Recent Requests
Log in to see full request history
TimeStatusUser Agent
Retrieving recent requests…
LoadingLoading…
Path Params
integer
required

The issue ID

Body Params

Payload for updating an existing issue (PATCH semantics - all fields optional)

string
length ≤ 255

Issue title

string

Detailed issue description (HTML content)

string
enum

Issue status:

  • auto_recovery_in_progress: Issue is in automatic recovery process (preparation state)
  • information_collection_in_progress: System is collecting diagnostic information (preparation state)
  • new: Issue has been reported and not yet investigated (open state)
  • investigating: Issue is currently being investigated (open state)
  • resolution_in_progress: Resolution actions are being applied (open state)
  • resolved: Issue has been resolved successfully (closed state)
  • wont_fix: Issue will not be fixed (closed state)
  • non_issue: Reported issue determined to not be an actual issue (closed state)
string
enum

Issue category:

  • network: Network connectivity or communication issues
  • payments_billing: Payment processing or billing-related issues
  • product_offerings: Issues with product features or tariff offerings
  • ev_driver_ux: EV driver user experience issues
  • security: Security-related concerns or incidents
  • roaming: Roaming-related issues
  • other: Issues not covered by other categories
Allowed:
string
enum

Issue severity level:

  • severe: Critical impact requiring immediate attention
  • significant: Major impact affecting important functionality
  • moderate: Moderate impact with workaround available
  • low: Minor impact with minimal effect on operations
Allowed:
string
enum

Issue priority level:

  • highest: Must be addressed immediately
  • high: Should be addressed as soon as possible
  • medium: Should be addressed in normal workflow
  • low: Can be addressed when convenient
Allowed:
string | null

External system identifier (UUID format recommended). Set to null to clear.

integer | null

ID of the admin user to assign this issue to. Set to null to unassign.

string | null

Details about how the issue was resolved or why it was closed. Required when status is set to resolved, wont_fix, or non_issue.

Responses

Updated about 1 month ago

Did this page help you?
Language
Credentials
URL
LoadingLoading…
Response
Click Try It! to start a request and see the response here! Or choose an example:
application/json

Updated about 1 month ago

Did this page help you?